1.1 Any information supplied by you will only be held and used for our purposes in order to conduct business with you and to improve our level of service. We will not pass on your details to any third party without your express agreement.
1.2 When you order, we need to know your name, email address, delivery address. This enables us to process and fulfill your orders and to notify you in the event of any queries.
1.3 We will only send you emails or other information where you have given us your consent.
1.4 We will not sell, rent, share, trade or give away without your permission any information we hold about you. We may ask you for some additional information from to time to time to help us improve our service to you – this is entirely voluntary and will be clearly highlighted as such.
1.5 You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.
1.6 Should you wish to be removed from our mailing lists all you need to do is contact us and all further contact with you will cease.
1.7 We may use technology to track the patterns of behaviour of visitors to our website. This can include using a “cookie” - this a small piece of information that is stored on your computers hard drive by your browser. You can modify your browser to prevent this happening.
2. Prices and Availability
2.1 Prices quoted are in British pounds (£) and are accurate at the time published but may be subject to change.
2.2 If the price goes up or down in between you placing and receiving your order, we will honor the original price at the time of purchase.
2.3 Products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled we will let you know.
3. Descriptions and Substitutions
3.1 Whilst we make every effort to show and describe our products as accurately as possible, in rare cases the final product may differ slightly. The images are purely for illustrative purposes only.
3.2 We occasionally substitute products of a similar description, where for example the original item becomes unavailable.
4. Delivery & Returns
4.1 Individual trees and smaller orders are dispatched via Royal Mail Second Class Delivery. Royal Mail aims to deliver Second Class Mail by the third working day after posting, including Saturday, however this service is not guaranteed so please allow plenty of time for your order to arrive (especially as we get closer to Christmas!).
4.2 Larger orders are usually dispatched on an overnight or 2 day courier service depending on the order and customer requirements.
4.3 Orders to EU countries outside the UK will be delivered using Royal Mail 'Airmail'. Royal Mail aim to deliver to European destinations within three working days, however this service is not guaranteed so please allow plenty of time for your order to arrive (especially as we get closer to Christmas!).
4.4 All dispatch and delivery dates quoted on this website are 'preferred dates'. Whilst we will make every effort to work to these dates we cannot guarantee these dates and cannot accept any responsibility for orders arriving late.
4.5 Due to the nature of our products, each product will vary in size, colour and shape. Our trees will be within the quoted size of 25-40cm including cell. As such we cannot accept any returns of our products.
5. Risk & ownership
5.1 Risk of damage to or loss of the goods passes to you at the time of delivery to you (or the agreed delivery address), or, if you fail to take delivery at the agreed time, when we tried to deliver.
5.2 You will own the goods once they have been successfully delivered and when we have received cleared payment in full.
6.1 We will not be liable for any loss caused to you by late delivery of plants or other products, or consequential and/or subsequent loss once you have accepted delivery.
6.2 We will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.
6.3 This site should only be used for information purposes. We shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this site excepted as stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law. We are not responsible for the sites accuracy, although every effort has, is and will be made to ensure that the information contained is correct and up to date, nor for its fitness for a particular purpose or the reliability of access to this site.
6.4 We will not be liable for damages or losses resulting from your use of or inability to use this site. Neither do we guarantee that this site will operate free of error or that it is free from computer viruses or any other contaminating computer programme. We will not be liable to you or in breach of contract for delay or failure to perform due to any causes beyond the reasonable control of us or our suppliers, including but not limited to Acts of God, civil commotion, industrial dispute, riots, flood and legislation.
7. Use of this site
7.1 You may view or print individual pages from this site for your own personal use but you may not copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any part of this site without our permission.
8. Changes to the terms
8.1 We reserve the right to remove, modify or change without notice any information on this site from time to time. We may also change these terms at any time by posting notice of the changes on the site. If you use the site after any changes have been made you will be bound by the new terms. You should therefore ensure that you read the terms each time you use the site.
9. Governing law and jurisdiction
9.1 These terms and your use of this site are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.